The Open Room, offering home furnishings for indoor and outdoor living, is located in Ketchum, Idaho near the resort of Sun Valley, Idaho. We are a small, independent, family-owned business. Our goal is to provide our clients with honest, personal, friendly service. In our design approach we strive to create indoor and outdoor rooms that are warm and welcoming, aesthetically pleasing, and functional. We represent a limited number of manufacturers that have been carefully selected for their product design, quality and value. We can special order just about any product from the companies with whom we have established relationships, so our staff is happy to work with you on custom orders as well as items that are in stock.
- Upon receipt of the shipment, the boxes must be counted and checked for damage by you or one of your representatives.
- Any discrepancy in the count, as well as any external damage to the cartons (dents, holes, etc) must be noted specifically on the shipping delivery receipt by the individual responsible for signing for the shipment. (For example: “2 boxes dented or damaged”, or “3 boxes missing”). Naturally any damage to the furniture items themselves should be noted as well.
- Even if there are no visible signs of damage to the cartons or pieces missing from the count, and the boxes are not all unpacked immediately, the shipping receipt should be signed as follows: “Subject to inspection”. (If the delivery company is unwilling to accept a receipt signed “Subject to inspection”, then they must wait while the boxes are opened and the items are inspected by you or your representative.)
- You must keep a copy of this shipping receipt, on which any exceptions or damage are clearly noted.
- Take digital photos of any damaged items as well as the cartons they came in. Damaged cartons must be kept until notified otherwise by us or the shipping company. You may use your phone or a camera.
- The Open Room must receive information on any damage within 24 hours of receipt of the shipment. (Our freight forwarder will not accept claims after 3 days.) The information must include:
- Copy of the shipping receipt signed by you or your representative, noting any damage or count discrepancy or “subject to inspection.”
- Photos of each damaged carton and damaged pieces.
- Detailed description of the damage.
The Open Room can only be responsible for filing shipping claims and replacing any damaged items if these procedures are followed as outlined above.